FAQ's
WHAT ARE THE BENEFITS OF USING TOURSYS?
Reduces costs: The complete automation of operations and cloud infrastructure reduces administrative and operational costs for tour operators by up to 80%.
Easy to implement: Toursys is 100% environmentally friendly since paper is over and operates with low-energy consumption and also user-friendly as it allows you to operate in a graphic environment and in any language, not requiring technical skills.
Reduces risks: Toursys fully automates all processes, creates a quote in minutes, bringing from the database the rates by season, group rates, child rates, rates by regions, “virtual tour desks”, control of “allotments” , warns of the expiration dates of contracts with suppliers and civil liability policies.
Innovation: It uses the latest technology available in the world for highly scalable environments such as Amazon, Google and Microsoft, and can be used on a smartphone as well as a laptop. Toursys includes a semantic language translator for tourism services that uses artificial intelligence, that is, you can make the quote in Spanish and send it in Russian without using any external translator.
Data security and confidentiality: All information is stored on Amazon, Google or Microsoft servers, data backups are made every 5 minutes and the information can only be accessed by the end user.
New markets: Toursys makes it possible to offer all of Costa Rica’s tourism offer worldwide through its Toursys B2B platforms for Tour operators and Toursys B2C for end customers.
Benefits for your business administration: Toursys allows you to monitor your business in real time. Provides information on profitability per customer, by type of service and performance of each employee, comparing how many quotes are made and how many are converted into reservations.
Benefits for your sales team
Toursys allows your employees to quickly create quotes, personalized and professional proposals from your product catalog or sales manual.
Benefits for your company
Toursys provides its administration with tools that will help it make faster decisions based on updated information, identifying changes in the tourism industry market.
WHAT ARE THE BENEFITS FOR YOUR CUSTOMERS?
Toursys lets you go above and beyond your customer’s expectations by delivering fast and accurate results each and every time.
WHAT CAN I DO WITH TOURSYS?
Toursys Allows you to:
– Create personalized quotations for tours, transportations and vacation packs
– Manage your suppliers’ information and services while controlling updated tariffs
– Automatically export your quotations to Word, PDF and XML
– Automatically generate your reservations and vouchers with Word, PDF and XML
– Manage and control everyday services
– Manage reservations with suppliers and customers
– Issue service bills to your customers
– Process your payments to suppliers
– Administer prices and margins by customer and by service
– Create reservations for groups
WHAT IS THE DIFFERENCE BETWEEN USING CLOUD BASED SOLUTIONS AND HAVING MY OWN SERVERS ?
There are many advantages of using cloud based over local systems:
1. Reduced time to benefit
Since the system runs through the internet, all you need to set up are your computers. Once they are running, Toursys will be accessible from any internet browser.
2. Lower costs
Rather than paying for your own hardware, with cloud based solutions you only pay for what you use. This means that the cost of using the latest technology is distributed over each user, making it lower for everyone.
3. Scalability and integration
With traditional locally run software, you would need to buy more servers to expand your business. With cloud based solutions, you only need to buy an additional license to expand your workforce
4. Software update
Through cloud-based applications, you don’t need to worry about having to install the latest update to the software because it is done automatically. Once we update the Toursys servers, everyone will have the latest version of the software.
WHY IS IT SO IMPORTANT THAT THE SOLUTIONS ARE MOBILE?
The number of tourists using smartphones and tablets is growing rapidly, yet many travel businesses have not optimized their websites to be mobile friendly.
IS TRAINING, SUPPORT, AND MAINTENANCE INCLUDED?
Yes, everything is included for free.
DO I HAVE TO KNOW ENGLISH OR ANY OTHER LANGUAGE TO USE TOURSYS?
No, you can use Toursys in your native language and in your country’s time zone.
WHAT KIND OF BUSINESSES IS TOURSYS FOR?
TourSys is designed for inbound tour operators, travel agencies, transportation service companies and hotels that offer tour packages and organize events.
IS THERE A MINIMUM NUMBER OF USERS TO USE TOURSYS?
No, Toursys can be implemented for one user or hundreds of users.
IS MY INFORMATION SECURE?
Yes, your information is stored on the servers of Amazon AWS, Microsoft Azure, and Google Cloud—companies that automatically back up all your data on a daily basis.
WHO CAN ACCESS MY DATA?
Only people who have a username and password can access your information, and only you can generate these passwords. You can assign roles for each user, that way you can control who can see, edit and modify the data of your customers or suppliers.
